Every service is backed by enterprise-grade tools — the same caliber used by Fortune 500 IT departments — configured specifically for the demands of your business.

Endpoint Management

Every device we manage gets the full security and management stack. No tiers, no stripped-down versions — every PC gets everything.

What's on every device:

  • Real-Time Monitoring & Antivirus — Continuous monitoring, automated alerts, remote access, software deployment, and enterprise-grade antivirus protection.
  • Advanced Threat Security — AI-powered pre-execution analysis and sandboxing that catches zero-day threats and fileless attacks before they run.
  • Endpoint Detection & Response — Root cause analysis, incident visualization, threat hunting, and automated response for advanced persistent threats.

Included at no extra cost:

  • Patch Management — Automated updates for Windows, macOS, Linux, and all your third-party applications.
  • Remote Access & Control — Cross-OS remote desktop with background mode so we can work on your machine without interrupting your workflow.
  • IT Automation & Scripting — Scheduled and event-triggered workflows to keep your systems running smoothly.
  • Software Deployment — Silent install and uninstall across all your devices.
  • Asset & Inventory Management — Real-time hardware and software inventory, device lifecycle tracking, license monitoring, and warranty alerts.
  • Vulnerability Management — Real-time vulnerability identification and remediation across your entire device fleet.

Email & Collaboration

We provision and manage your business email with a custom domain. Your brand, fully managed.

We offer multiple plans ranging from basic email with custom domains to full-featured collaboration suites with productivity tools, desktop applications, and enterprise-grade security.

Email Security & Backup Add-Ons

Email Security

Anti-spam, anti-phishing, impersonation protection, attachment sandboxing, and URL defense for inbound and outbound email.

Cloud Backup

Automated backup of mailboxes, cloud storage, shared drives, and contacts with granular restore.

Email Archival

Compliance-grade email archival with eDiscovery, legal hold, retention policies, and full audit trail.

Backup & Data Protection

Your data is your livelihood. We protect it with comprehensive backup solutions.

Workstation Backup

Image-based and file-level cloud backup for Windows and Mac workstations. AES-256 encryption, automated scheduling, bare-metal restore capable.

Server Backup

Full server image backup with application-aware snapshots. Bare-metal recovery and granular file restore.

NAS & Cloud Sync

Client-side NAS appliance with encrypted cloud sync. Ideal for large file libraries, project archives, and shared team storage.

Managed Cloud Storage

Dedicated cloud storage pool for backup retention. Geo-redundant, encrypted at rest, with configurable retention policies.

Remote Support

Break/fix remote support for troubleshooting, configuration, software issues, network problems, and general IT assistance. You choose how many hours per week to include in your subscription. Hours beyond your allocation are billed hourly.

Flexible Hourly Plans

Choose from 1 to 5+ hours per week. Unused hours roll over within your billing period. Perfect for businesses that need on-demand IT support without the overhead of a full-time IT department.

Specialized Services

Tailored solutions for teams with specific technical needs.

Server Hosting & Management

Dedicated or cloud server provisioning, configuration, and ongoing management for your applications and services.

VPN & Remote Access

Secure VPN configuration for remote teams, site-to-site connectivity, and private network access with enterprise-grade encryption.

Network & Performance Optimization

ISP assessment, QoS configuration, VLAN segmentation, and latency optimization. Router and firewall tuning for maximum reliability.

Team Workstation Management

Full managed IT stack deployed to your team's workstations. Secure file sharing, remote access, and managed backup of all project files.

Onboarding & Setup

One-time fees to get you fully onboarded onto the ByteWave platform.

Configuration & Setup

Full onboarding including management agent deployment, email provisioning, DNS and email authentication configuration, security policy setup, and complete client documentation.

Domain Purchase & Registration

Domain name registration, DNS hosting setup, MX record configuration, and SSL certificate provisioning for your custom business email.

Platform & Infrastructure

Included with every ByteWave subscription.

Ticketing & Service Desk

Integrated ticketing system with email-to-ticket conversion, SLA tracking, customizable workflows, and a knowledge base. Submit support requests via email or the client portal.

Documentation

Centralized IT documentation including network diagrams, credentials vault, runbooks, and client-specific standard operating procedures. We document everything about your setup.

Mobile Device Management

Android and Apple device enrollment, policy-based configuration, app deployment, and remote wipe/lock capabilities. Custom-quoted based on device count.

Get Started

Reach out to schedule a consultation. We'll assess your setup, build a custom quote, and get you onboarded — usually within 48 hours.